Privacy Policy

At First Door, we treat your personal information with the same respect we treat your property. We aren't in the business of selling data; we're in the business of property management.

1. What We Collect

We collect information that you voluntarily provide to us when you:

• Fill out a contact form on our website.
• Request a rental assessment or guide.
• Submit a pre-tenancy application.

This typically includes your name, email address, phone number, and property address.

2. How We Use Your Information

We only use your information for the specific purpose it was provided:

• For Landlords: To contact you about our services, provide rental assessments, and manage your property if you hire us.
• For Tenants: To process your pre-tenancy application, run credit and background checks (only after you've given us explicit permission), and prepare legal tenancy agreements.

3. We Don't Sell Your Data

We will never sell, rent, or trade your personal information to third parties for marketing purposes. Period.

4. Third-Party Service Providers

To do our job properly, we sometimes need to share specific information with trusted partners:

• Local Tradespeople: To arrange repairs at your property (we only share the address and necessary contact details).
• Background Check Services: To verify tenant applications (only with your consent).

5. Your Rights

You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information, or have it removed from our systems, please contact us on privacy@firstdoor.co.nz

6. New Zealand Privacy Act

This policy is governed by the New Zealand Privacy Act 2020. We are committed to ensuring that your privacy is protected and that we comply with all legal requirements.