The Move-Out Process: Getting Your Keys Back Peacefully

When a tenant moves out, the goal is to get the keys back, make sure the house is clean, and get the next person moved in as fast as possible. But the final inspection is usually where the biggest fights happen.

Managing the Move-Out

• The Final Walkthrough: You need to walk through the empty house with the tenant and compare its current condition to the initial property inspection report and the photos you took on the day they moved in.
• Fair Wear and Tear vs. Damage: Under NZ law, you cannot charge a tenant for "fair wear and tear" (like slightly faded paint or worn carpet in high-traffic areas). You can only claim money from the bond for intentional or careless damage (like a hole punched in the wall).
• The Bond Refund: Once you agree on any deductions for unpaid rent or repairs, both parties must sign a Bond Refund form and send it to Tenancy Services. If you can't agree, you have to apply to the Tenancy Tribunal to resolve the dispute.

The DIY Headache

Arguing with a tenant who wants their full bond back when they’ve damaged the walls is awful. It’s stressful, it can easily end up taking weeks to resolve through the Tribunal, and the longer you argue, the longer the house sits empty and costs you money.

Why You Should Use a Property Manager

End-of-tenancy arguments are frustrating and cost you money. We handle the final inspection, manage the bond refund process legally, and get the property ready for the next tenant fast. No arguments, no empty months. Choose First Door for stress-free management.